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Frequently Asked Questions

Everything you need to know to get the best results at La Benanderie.


Choosing the Right Washer

What can fit in a 3X washer (30 lb)?

A 3X washer is ideal for everyday laundry, smaller loads, light bedding, towels, and clothing for 1–2 people.

What can fit in a 4X washer (40 lb)?

A 4X washer is a great choice for medium loads, extra towels, sheets, and smaller comforters.

What can fit in a 6X washer (60 lb)?

A 6X washer is ideal for family laundry, larger bedding, and combining multiple loads into one wash.

What can fit in an 8X washer (80 lb)?

An 8X washer is best for large bulky items, comforters, heavy bedding, rugs, and oversized family loads.


Wash Options & SuperWash

What is SuperWash?

SuperWash is an extended wash option designed for heavily soiled laundry or items with strong odours.

Should I use SuperWash every time?

No. For regular laundry, SuperWash is not always necessary. It is best used for dirtier loads or items with lingering smells.

Can I turn off SuperWash in DexterPay?

Yes. If SuperWash appears selected by default, you can deselect it before starting your cycle if it is not needed for your load.

Are warm and hot water available?

Yes. Washer prices are based on cold water, and warm or hot water can be selected for enhanced cleaning at an additional cost.


Dryers & Drying Tips

How many dryers should I use?

Larger washer loads usually require multiple dryers for the best results.

What dryer setup is recommended for large washers?

A 6X washer usually needs 2 3X dryers. An 8X washer usually needs 2 5X dryers depending on the load.

Why shouldn’t I overload a dryer?

Overloading reduces airflow and leads to slower, less even drying. Using the right number of dryers helps save time and improves results.


DexterPay

What is DexterPay?

DexterPay is a mobile payment app that lets you pay for your cycle, select certain wash options, and track your laundry from your phone. You must still start the machine in person.

How do I get DexterPay?

Download the DexterPay app from your device, create an account, and follow the prompts to add your payment method.

What location should I select in DexterPay?

When setting up DexterPay, select Location #10476 – La Benanderie. You can set this up in advance to save time when you arrive.

How do I start a machine with DexterPay?

Open the app, enter the machine number, choose your options, complete your payment and press START button on the washer.

Why use DexterPay?

DexterPay makes payments easier, helps you monitor your cycles, and gives access to options like SuperWash.

Can I still use coins?

Yes. Coin payment is available, and a change machine is on site for convenience.


Products, Coffee & Convenience

Can I buy detergent or laundry products on site?

Yes. La Benanderie offers convenient on-site vending for detergents and other laundry essentials in case you forgot something at home.

Do you sell La Benanderie branded products?

Yes. Selected La Benanderie products are available on site, and our product offering will continue to expand. Check our vending area and product page for current availability.

Can I grab a hot drink while I wait?

Yes. You can enjoy coffee, cappuccinos, hot chocolate, and other hot drink options on site to make your laundry visit more comfortable and enjoyable.

Do you have vending machines on site?

Yes. La Benanderie offers on-site vending for laundry products, snacks, and other convenient items to make your visit easier and more complete.


Laundromat Guidelines

What time is the last wash?

The last wash is at 8:45 p.m.

What are your hours?

La Benanderie is open 7 days a week, from 7:00 a.m. to 10:00 p.m.

What happens if I leave my laundry in a machine?

Laundry must be removed promptly at the end of each cycle. A short grace period of 10 minutes may be allowed, but items left in washers or dryers for too long will be moved so other customers can use the machines. Repeated delays may result in further action at management’s discretion.


Lessive Intelligente Pour Une Vie Intelligente
Smart Laundry For Smart Living